Shipping policy
This updated policy is effective from 12 November, 2024.
ARTICLE 1: ORDER HANDLING AND SHIPPING
After receiving your order, we make every effort to promptly ship it to you. Typically, orders placed before noon Central European Time (i.e. Amsterdam time) on business days will be shipped the same day. However, please note that exceptional periods of high demand may occasionally affect our ability to meet this timeframe.
OUR INCREDIBLE COLLEAGUES IN THE DISTRIBUTION CENTER
Please know that we work with an amazing distribution partner who creates employment opportunities for individuals facing various challenges in securing jobs. Our team includes individuals with intellectual disabilities, autism, acquired brain injuries, the elderly, retirees, and the long-term unemployed.
When you place an order, this wonderful group of people diligently selects, meticulously packs, and prepares your order for shipment.
Our distribution center operates only from Monday to Friday, from 09:00 to 16:45. Orders received on Friday afternoon, weekends or public holidays will be packed and shipped on the next available business day.
We genuinely appreciate your understanding and patience regarding this arrangement.
ARTICLE 2: SHIPPING METHODS
To cater to your needs, we offer both standard and express shipping options, depending on the destination of your shipment. Please note that for certain destinations, only the express shipping option is available. This is due to reasons such as the standard shipping option lacking track and trace details or being prone to unreasonable delays and frequent order losses.
Our standard shipping option is facilitated by Deutsche Post Global Mail or PostNL ensuring reliable and cost-effective delivery. Meanwhile, our express shipping options are provided by DHL Express, guaranteeing expedited and secure delivery. Occasionally, we may utilize other shipping providers as necessary to fulfill your orders.
ARTICLE 3: ACCURACY OF THE SHIPPING ADDRESS
To ensure efficient order processing and delivery, we reserve the right to ship orders exclusively to the verified billing address or the work address of the cardholder. It is crucial to provide accurate billing and shipping information associated with your credit/debit card when placing an order to prevent any delays in receiving your package.
Unless otherwise agreed upon, delivery will be made to the address specified by you during the ordering process. Please take full responsibility for the accuracy of the delivery address provided to us. Kindly note that we do not ship to mailboxes.
In the event that an order is shipped with an incorrect address, there is a possibility that it may be returned to us. Please be aware that this situation is beyond our control. Once we receive the returned order, we can arrange for reshipment. However, please note that the actual shipping costs for the second shipment will be charged, which may be higher than the reduced shipping costs displayed on our website.
Alternatively, instead of opting for a second shipment, you have the choice to request a refund. In such cases, a deduction of the actual shipping costs will be made as compensation for shipping fees and handling. Shipping and handling costs for standard shipping is EUR 15 and Shipping and handling costs for DHL Express shipping depend on the final destination and can be as high EUR 50.
For any inquiries regarding your order, please reach out to us via email at info@vandenbroeklife.com. When contacting us, kindly provide your name and order number for efficient assistance. We are committed to providing the best possible support and addressing your concerns promptly.
ARTICLE 4: TRACKING YOUR ORDER
Once your order has been shipped, you will receive a confirmation email containing the necessary tracking details to monitor the progress of your shipment. It is important to regularly check the status of your order for any updates. You will receive emails with tracking information from either Deutsche Post Global Mail, PostNL or DHL Express, depending on the shipping method chosen.
Please be aware that in certain cases, your order may be delivered to the local post office, or DHL Express Point, for pickup. Typically, the order will remain available for pickup at the local post office for a period of one month and one week for a DHL Express Point. Failure to collect your order within this timeframe will result in its return to us. Kindly note that this aspect is beyond our control.
Upon receiving the returned order, we can arrange for a reshipment. However, please be advised that the actual shipping costs for the second shipment will be charged, which may exceed the reduced shipping costs displayed on our website.
Alternatively, instead of opting for a second shipment, you have the option to request a refund. In such cases, a deduction of the actual shipping costs will be made as compensation for shipping fees and handling. Shipping and handling costs for standard shipping is EUR 15 and Shipping and handling costs for DHL Express shipping depend on the final destination and can be as high EUR 50.
Should you have any inquiries regarding your shipment, please do not hesitate to contact us at info@vandenbroeklife.com. We are committed to providing prompt assistance and will strive to address your concerns as soon as possible.
ARTICLE 5: SHIPPING FEES
STANDARD SHIPPING
For most destinations, we offer free standard shipping from EUR 50 or the applicable local currency. For orders below EUR 50, the standard shipping fee is EUR 10.
For countries where we don't offer the standard shipping option, we will offer only DHL Express shipping at reduced shipping rates
EXPRESS SHIPPING
DHL Express Shipping is a faster way to receive your order, especially for more remote destinations.
For most destinations in Europe we offer free DHL Express Shipping for orders over EUR 300.
In cases where complimentary express shipping does not apply, the specific shipping fees for express delivery will be determined based on the shipping destination and the total value of the order.
Please note that shipping fees are subject to change. We will endeavor to communicate any alterations promptly to ensure transparency and accuracy.
DISCOUNT CODES AND SHIPPING FEES
Shipping fees are applied on the net order value, after deduction of any applicable discounts. This can mean that for some orders, the discount causes the order value to trigger a higher shipping fee.
Please contact us at info@vandenbroeklife.com if you have any questions about shipping to your destination.
ARTICLE 6: TAXES AND IMPORT DUTIES
For shipments to countries outside of the European Union, it is important to note that additional taxes and import duties may apply. These additional costs are the responsibility of the buyer. Unfortunately, we cannot provide the exact amount of these additional taxes and duties, and we strongly recommend contacting your local customs office for further information. It is essential to familiarize yourself with the regulations regarding the importation of goods into your country before making a purchase.
In the event that you refuse delivery of an order due to unexpected duties and/or taxes, the order will be returned to us. Upon receiving the returned order, Van Den Broek Life will issue a refund for the purchase price, excluding the actual shipping costs, which include the expenses associated with the return shipment.
Please be aware that for destinations located far away, shipping with DHL Express may cost more than 50 euros for one-way shipping.
COMPLIMENTARY SHIPPING WITH PREPAID TAXES, DUTIES, AND FEES
At the date of this policy, we understand that orders shipped to Australia, Canada, Israel, Japan, Norway, Singapore, Switzerland, South Korea, Taiwan, United Arab Emirates, and the United Kingdom can be subject to local taxes and duties, which is then levied from the recipient prior to delivery. This may also be the case for other countries outside of the European Union. It remains the responsibility of the client to verify the applicable tax regime for their country.
For orders to the United Kingdom exceeding GBP 135 (net of taxes) a VAT will be imposed on import and which is due by the recipient.
To help our clients avoid the administrative burden and payment of any local taxes and duties due, we offer complimentary shipping with DHL Express Pre-Paid. This premium service includes the management of customs declarations, payment of all taxes and duties, and streamlines the delivery process. This special service is offered only to a few select countries and for specified minimum order values. For some countries we offer this premium service for a fee.
SUMMARY OF SHIPPING FEES
Europe*
Free Standard Shipping for orders from EUR 50 | GBP 45 | CHF 50
Free DHL Express Shipping for orders from EUR 300 | GBP 250 | CHF 250
* Standard shipping option not available for some European countries.
Norway
Due to tax changes in Norway in 2024, we have had to change our shipping policies for Norway.
For standard shipping and normal DHL Express shipping options, Norwegian tax must be paid locally before delivery.
We offer free standard shipping on orders from NOK 600.
We offer normal DHL Express shipping for orders up to NOK 3,000 for a delivery fee of NOK 300.
We offer free DHL Express shipping with Norwegian taxes pre-paid for orders over NOK 3,000.
DHL Express Pre-Paid: UK, Switzerland
Free DHL Express Shipping with Taxes Pre-Paid for orders from GBP 300 | CHF 300
Note: we offer DHL Express Shipping with Taxes Pre-Paid for orders to UK from GBP 250 for a fee of GBP 22 and for Switzerland from CHF 250 for a fee of CHF 25.
United States
Free DHL Express Shipping for orders from USD 150
Canada
Free DHL Express Shipping for orders from CAD 375
Free DHL Express Shipping with Taxes Pre-Paid for orders from CAD 450
Note: we offer DHL Express Shipping with Taxes Pre-Paid for orders from CAD 375 for a shipping fee of CAD 35.
Israel
Free Standard Shipping for orders from ILS 625
Free DHL Express Shipping for orders from ILS 1,650
Free DHL Express Shipping with Taxes Pre-Paid for orders from ILS 1,800
Note: we offer DHL Express Shipping with Taxes Pre-Paid for orders from ILS 1,650 for a shipping fee of CAD 115.
Kazakhstan
Free Standard Shipping for orders from EUR 150
Free DHL Express Shipping for orders from EUR 300
Ukraine
Free Standard Shipping for orders from EUR 150
Free DHL Express Shipping for orders from EUR 400
United Arab Emirates
Free DHL Express Shipping for orders from AED 1,025
Free DHL Express Shipping with Taxes Pre-Paid for orders from AED 1,250
ARTICLE 7: SHIPPING TIMES
STANDARD SHIPPING TIMES
For shipments within the Netherlands and to Belgium, the estimated shipping time is 1 – 3 business days.
Within the European Union/EEA, the estimated shipping time is 5 – 10 business days.
For shipments to other countries, the estimated shipping time is 10 - 15 business days.
EXPRESS SHIPPING TIMES
The estimated shipping time for express shipments to countries within the European Union/EEA is 1-3 business days.
For shipments to other countries, the estimated shipping time is 2 – 5 business days, depending on the destination.
Please note that all the aforementioned shipping times are provided as estimates and begin from the moment an order has been shipped.
Van Den Broek Life cannot be held liable for any loss or damage incurred due to reasonable or unavoidable delivery delays.
It is important to be aware that mail delivery during holiday seasons tends to be busier than usual, which may result in longer shipping times. To ensure timely delivery, we strongly advise placing all holiday orders as early as possible to avoid potential shipping delays.
CUSTOMS PROCESSING
Sometimes shipments are held by customs for review, before they are released for delivery. This usually delays delivery times with a few days. This is outside of our control.