Frequently Asked Questions

• Who is Van Den Broek Life?

  We are a premium skincare company based in the Netherlands. We are devoted to helping you visibly reduce all signs of skin aging with our unique combination of high-quality skincare products and facial massage techniques.

• Who is your facial massage expert?

  Our founder, Tatiana van den Broek, is a facial massage expert. With over a decade of experience studying the art and science of facial massage, Tatiana guides our facial massage techniques and has a significant online following for her tutorials.

• Where are your skincare products made?

  Our products are formulated and manufactured in the Netherlands. Our skincare chemist and his team carefully select only the best natural and scientifically created ingredients to make sure that you get a product that is safe and really works.

• How do you ensure quality and safety of your products?

  All of our products are rigorously tested for safety and efficacy, which includes stability tests, compatibility tests, and microbial challenge tests. We comply fully with the European Union Regulation on Cosmetics (REGULATION (EC) No 1223/2009), which is one of the strictest regulations on cosmetics worldwide.

• What are the ingredients in your skincare products?

  Our skincare products are made with effective natural and scientifically developed anti-aging ingredients. We believe in transparency, and we have an ingredients page on our website that explains every component used in our products. All descriptions are written in clear language and can help you make an informed choice about your skincare purchase.

• Do you use natural ingredients?

  While natural ingredients offer many benefits, synthetic ingredients created in laboratories, such as retinol, hyaluronic acid, and peptides, often provide benefits difficult to achieve with natural ingredients alone. Our skincare chemist and his team carefully select the best ingredients from both categories for safety and efficacy. We believe in transparency, and we have an ingredients page on our website that explains every component used in our products. All descriptions are written in clear language and can help you make an informed choice about your skincare purchase.

• Do your products contain parabens or other harmful chemicals?

  Our products comply fully with the European Union Regulation on Cosmetics (REGULATION (EC) No 1223/2009), which is one of the strictest regulations on cosmetics worldwide. We only use ingredients that are sanction by the European Union Regulation on Cosmetics; we do not use any ingredients that are on the harmful ingredients lists of the Cosmetics Regulation. We believe in transparency, and we have an ingredients page on our website that explains every component used in our products. All descriptions are written in clear language and can help you make an informed choice about your skincare purchase.

• How long will it take to see results from using your skincare products?

  The time it takes to see results from using skincare products can vary greatly depending on the specific product, the ingredients it contains, your skin type, and the particular skin concern you're addressing. However, a general rule of thumb is that you should start seeing initial improvements within a few weeks of consistent use.
  

  Keep in mind that skincare is not a quick fix, and real, lasting improvements often take time. Many active ingredients need to be used consistently for at least 2-3 months to see noticeable changes. This is particularly true for anti-aging products, as skin cell turnover can take 30 days or longer.
  

  Remember, everyone's skin is unique, and what works quickly for one person may take longer for another. It's important to be patient, consistent, and realistic with your skincare routine. And always remember to protect your skin from the sun, as unprotected sun exposure can undo the benefits of your skincare products.
  

• Could I be allergic to any of the ingredients in your products?

  We always recommend checking the ingredients list for substances that you know may cause an allergic reaction. Every person is different and may react differently to an ingredient. We believe in transparency, and we have an ingredients page on our website that explains every component used in our products. All descriptions are written in clear language and can help you make an informed choice about your skincare purchase. If you are concerned about a potential allergic reaction, we recommend performing a patch test with the product on a small area of skin before applying it more widely.

• What should I do if I have an adverse reaction to your product?

  If you experience an adverse reaction to one of our products, we advise you to immediately stop using the product. Consult with a dermatologist or a healthcare professional to determine whether the reaction is due to one of the ingredients in our product or possibly triggered by another substance. We also encourage you to contact our customer service department, so we can document your experience and offer any additional assistance that might be needed.

• What is retinol sensitivity?

  Retinol sensitivity refers to the skin's reaction to the use of products containing retinol. It can manifest as redness, dryness, flaking, peeling, or a burning sensation. These symptoms can occur because retinol accelerates cell turnover, initially leading to skin irritation for some people.

• Is it normal to have sensitive skin after using retinol?

  Yes, it's normal to experience some level of sensitivity when you first start using retinol, especially if you have sensitive skin or use a product with a high concentration of retinol. This initial irritation typically subsides after a few weeks as your skin adjusts to the product.

• How can I minimize retinol sensitivity?

  To minimize retinol sensitivity, start slowly and gradually increase usage as your skin adjusts. Consider using Retinol cream every other day or even less frequently at the beginning. Always apply retinol at night and use a moisturizer and sunscreen during the day to protect your skin.

• Why does my skin feel more sensitive to the sun after using retinol?

  Retinol can make your skin more sensitive to the sun because it exfoliates the top layer of skin, leaving the new skin underneath more exposed to UV rays. It's crucial to use our SPF30 or SPF 50+ broad-spectrum sunscreen during the day when using our Retinol cream.

• Can I use retinol if I have sensitive skin?

  Yes, but it's important to introduce it slowly and carefully into your skincare routine, and gradually increase as your skin builds tolerance. If you experience persistent irritation, discontinue use and consult a dermatologist.

• Is retinol safe to use around the eyes?

  Retinol can be used around the eyes, but caution is advised due to the skin in this area being thinner and more delicate. If you experience irritation, discontinue use and consult a dermatologist.

• How long should I wait before I see results from using retinol?

  Retinol is not a quick fix; it requires consistent use for visible results. Typically, noticeable changes begin to appear after 12 weeks of regular use. However, this may vary depending on the individual's skin type, the concentration of retinol in the product, and how often it is used.

• What should I do if my skin reacts badly to retinol?

  If your skin reacts badly to retinol, stop using the product immediately. Apply a gentle moisturizer to soothe the skin and avoid other potentially irritating products. If your skin does not improve or if symptoms persist, seek advice from a dermatologist.

• Which products can I use during pregnancy or while trying to conceive?

  The only product not recommended to use during pregnancy or while trying to conceive is the Retinol cream.

• What skin types are your products suitable for?

  We offer a variety of products that are suitable for all skin types and products for specific skin types. Every product clearly mentions for which skin types it is suitable for.

• How do I use your products effectively?

  To use our products effectively, first clean your face with one of our cleansers. Then apply the appropriate serum or treatment. Allow a few moments for it to absorb before applying your chosen Van Den Broek Life moisturizer. Always remember to use sun protection during the day to shield your skin from harmful UV rays. For optimal results, we recommend following a regular facial massage routine. Our free weekly facial massage plan available on our website is an excellent guide for this. Consistency is key in skincare, so make sure to follow your skincare routine daily.

• What is the role of facial massage in your skincare routine?

  We believe in the power of combining high-quality skincare products with facial massage. Regular facial massages stimulate facial muscles, improve blood circulation, reduce puffiness, fine lines, wrinkles, and enhance the absorption of skincare products.

• What are the benefits of facial massage?

  Facial massage stimulates blood circulation, supports lymphatic drainage, and promotes skin cell growth and rejuvenation. It also reduces facial puffiness and inflammation and relieves tension-related symptoms like headaches and sinus congestion, contributing to overall well-being.

• How long will it take before I see results from facial massage?

  Just like skincare products, the time it takes to see results from facial massage can vary depending on your skin type and condition. However, you may notice some immediate effects like increased blood circulation leading to a fresh, rosy glow, and a reduction in tension-related symptoms.
  For long-term benefits such as enhanced skin elasticity, reduced puffiness, and minimized appearance of fine lines and wrinkles, consistency is key. You might start to see these improvements after a few weeks of regular facial massage, but for more significant changes, it can take a few months.
  It's important to remember that every individual's skin is unique, and results may vary. Regular practice, patience, and commitment to your skincare and facial massage routine will yield the best results.
  

• How long does it take to process and ship my order?

  Upon receiving your order, we typically ship it on the same business day if it is placed before noon Central European Time. However, during periods of high demand, there may be a delay in processing. Our distribution center operates from Monday to Friday, from 09:00 to 16:45. Orders placed during weekends or public holidays will be shipped on the next available business day.

• What shipping methods do you offer?

  For most countries in the world, we offer free standard shipping on orders over EUR 50 (or the applicable amount in local currency). For orders below EUR 50, there is a EUR 10 shipping fee.

  For most countries in the world, we also offer free DHL Express shipping on orders over EUR 300 (or the applicable amount in local currency).

  For more information on shipping to your country, read our Shipping Policy

• Can I ship to a different address than my billing address?

  To ensure efficient order processing and delivery, we typically ship orders to the verified billing address or the work address of the cardholder. It is important to provide accurate billing and shipping information during the ordering process. Please note that we do not ship to mailboxes.

• What happens if I provide an incorrect shipping address?

  If an order is shipped with an incorrect address and is returned to us, we can arrange for reshipment. However, the actual shipping costs for the second shipment will be charged, which may be higher than the reduced shipping costs displayed on our website. Alternatively, you can request a refund, but a deduction of EUR 15 will be made as compensation for shipping fees and handling.

• How can I track my order?

  Once your order is shipped, you will receive a confirmation email with tracking details. You can use these details to monitor the progress of your shipment. Tracking information will be provided by either Deutsche Post Global Mail or DHL Express, depending on the chosen shipping method.

• What are the estimated shipping times?

  Standard shipping within the Netherlands and Belgium takes 1-3 business days. Within the European Union/EEA, it typically takes 5-10 business days. For other countries, the estimated shipping time is 10-15 business days. Express shipping within Europe usually takes 1-3 business days, while it takes 2-5 business days for the rest of the world. Please note that these are estimates and actual delivery times can vary.

• Are there any additional fees, taxes, or import duties?

  As a Dutch company, we participate in the EU one stop shop solution for VAT, which means that we apply the VAT rate of the EU country where the order is shipped to, as per the European regulations. However, orders shipped outside the European Union may be subject to import duties and taxes, which are applied when the delivery reaches the specified destination. These charges are the responsibility of the recipient.

• Can I get a refund if I refuse delivery due to unexpected taxes?

  If you refuse to pay the import duties and taxes and consequently refuse the delivery, your package will be returned to us. In this case, you will be refunded the value of your order, minus the costs for return shipment and administrative costs.

• How can I get in touch if I have questions about your products or need skincare advice?

  Please email us on info@vandenbroeklife.com